Software Projects
Historical-Data Trained AI Service Bot
emQube built an AI chatbot trained on historical customer service logs to automatically answer enquiries about services, regulations, and pricing.
Client
Emovers LLC, a leading moving and storage company in the UAE.
Technology
Google Vertex AI
Application
Powered by Google’s Vertex AI, this chatbot fields enquiries from visitors to the company website, providing detailed information on services, industry regulations, service tips, and pricing models. The bot was specifically trained on the company’s historical conversation data between agents and customers to ensure the answers are natural and contextually relevant.
To ensure reliability, the solution includes a strict instruction set that prevents the model from hallucinating or providing false information. The chatbot also records all unanswered enquiries, which provides the management team with valuable data for continuous improvement and analysis.
Our AI chatbot has become a vital first line of support for our website visitors. It accurately handles complex queries about our services and regulations using our own customer service history, and it never gets tired.
- IT Manager
