Software Projects
System Integrator Help Desk
emQube configured and customized CAFM Pro to run the help desk and support projects.
Client
A system integrator enabling private and public cloud infrastructure for large enterprises
Technology
Azure Hosting
.Net Core
Microsoft Power BI
Application
Computer Aided Facility Management – CAFM, was implemented for the help desk and project management team of the company. A centralized help desk accepts email, phone calls and text messages to create a ticket that follows the complete resolution cycle. New installations are also managed.
The system is configured to manage breakdown and installation jobs and record timesheet of engineer activity. Using an in-built email parser all email are tracked and converted to tickets. Contracts for annual maintenance ensure that breakdown calls are from authorized callers.
Dashboards and reports enable senior management to review performance and comply to SLAs.
Key Benefits
Breakdown plus New Projects
Full FM cycle monitor and control
Contracts and Timesheet Reports
CAFM Pro is very intuitively designed for quick adoption and training of our team. Ability to customize and configure has helped to fine-tune as per our needs.
- Service Director
